FAQ

Online Ordering How-To (With Videos) / Cómo hacer pedidos en línea (con videos)
More articles available here. Getting Started! Below is a sample video showing you how to get started on a purchase. In the example, package 1 was ordered. ...
Wed, Mar 4, 2026 at 1:25 PM
Retake Day / Cómo Solicitar Retomas de Fotos
More articles available here Who Can Attend Retake Day? All students are welcome to participate in Retake Day—whether or not they placed an original photo...
Wed, Feb 25, 2026 at 10:18 AM
I would like a refund or exchange. / Solicitar un Reembolso o Intercambio.
More articles available here. How Do I Request a Refund or Exchange? To receive a refund or exchange, the original photo order must be returned to our off...
Wed, Mar 4, 2026 at 1:25 PM
Removal of Glass Glare / Eliminación de Reflejos en los Lentes en las Fotos Escolares
More articles available here. Can Glass Glare Be Removed? Yes, in most cases we can remove glare caused by eyeglasses. Each case if unique, please read be...
Wed, Mar 4, 2026 at 1:25 PM
My pictures were bent! / ¡Mis fotos llegaron dobladas!
More articles available here. We’re so sorry if your student’s pictures arrived damaged. We’re here to help make it right.  Pictures Arrived at Home Be...
Wed, Mar 4, 2026 at 1:24 PM
25-26 Fall Picture Backgrounds! / ¡Fondos de otoño para fotos escolares 25–26!
More articles available here.
Wed, Mar 4, 2026 at 1:24 PM
Digital Download / Descarga Digital
More articles available here. If you are having trouble finding your digital download or have a question about ordering/ the product itself, look no furthe...
Thu, Mar 5, 2026 at 3:28 PM
Yearbook and Composites / Anuario y Composiciones
More articles available here. Yearbooks Is my yearbook included in my package? If Gpí creates your yearbook, there's a chance it may be included in...
Wed, Mar 4, 2026 at 1:24 PM
Ordering for Multiple Students / Pedido para Varios Estudiantes
More articles available here. If you only have one of your students' webcodes or are missing a webcode for a student, please reach out. Do not use othe...
Wed, Mar 4, 2026 at 1:24 PM